Privacy Policy

PJ Duplex – A Luxury Stay in Kedarnath

Last updated: October 2025

Welcome to PJ Duplex, a premium mountain hotel and resort located near Kedarnath, Uttarakhand. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our property, website, or use our services.

1. Information We Collect

When you interact with PJ Duplex (either online or offline), we may collect the following types of information:

a. Personal Information

Full Name

Contact Number

Email Address

Postal Address or Location Details

Government-issued ID (e.g., Aadhaar, Passport) for check-in verification

Payment details (credit/debit card, UPI, bank transfer)

Date of birth and gender (for guest records and room preferences)

b. Non-Personal Information

Browser type, device model, and operating system

IP address and location (approximate)

Website usage patterns, cookies, and analytics data

Preferences and interests related to your stay

2. How We Use Your Information

PJ Duplex uses your personal information for legitimate hospitality and operational purposes, including:

Booking and Reservation Management – to confirm, modify, or cancel your booking.

Guest Services – to ensure comfortable and customized stays.

Payments and Billing – to process secure transactions and invoices.

Customer Support – to respond to queries, requests, or complaints.

Promotions and Offers – to share exclusive packages, events, or updates (only with your consent).

Legal and Safety Purposes – to comply with government regulations, verification requirements, and ensure guest safety.

3. Data Retention

We retain your information only for as long as necessary to fulfill the purposes mentioned above or as required by law.

Guest registration data is securely stored for mandatory record-keeping (as per government norms).

Payment data is stored only until the transaction is successfully completed.

Marketing and communication preferences can be updated or withdrawn anytime.

4. Sharing of Information

We respect your confidentiality. Your personal data may be shared only with:

Authorized hotel staff for operational and guest management purposes.

Third-party service providers such as payment gateways, travel agents, or booking platforms (only to the extent necessary).

Government or legal authorities if required by law or security mandates.

We never sell or rent guest data to third parties for profit or unsolicited marketing.

5. Data Security

We adopt appropriate physical, electronic, and administrative measures to safeguard your personal data, including:

Secure encryption (SSL) for online transactions.

Restricted access to guest information.

Regular audits and password-protected systems.

While we strive for 100% security, no data transmission over the internet can be guaranteed as completely secure.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to improve functionality, performance, and user experience.

You may choose to disable cookies through your browser settings, though some site features may not function fully without them.

Collected data is anonymized and used only for improving website experience.

7. Your Rights

As a guest or website user, you have the right to:

Access and review the personal data we hold about you.

Request corrections or updates to inaccurate information.

Withdraw consent for marketing communications.

Request deletion of your data, subject to legal obligations.

To exercise these rights, please contact us via email at info@kedarnathduplex.in

.

8. Third-Party Links

Our website or promotional material may contain links to external websites (such as travel agencies or booking partners).

Please note that PJ Duplex is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If you believe a child has shared personal information with us, please contact us immediately to remove it.

10. Updates to This Policy

PJ Duplex may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will always be posted on our website with the latest “Last Updated” date.

11. Contact Us

For any questions, concerns, or data-related requests, please contact:

PJ Duplex – A Luxury Stay in Kedarnath

Village & Post – Phata, Tehri Garhwal, Uttarakhand, India

📞 +91-9540358171

📧 info@kedarnathduplex.in

🌐 www.kedarnathduplex.in

Final Note

At PJ Duplex, your comfort and trust are our top priorities. We believe that a truly luxurious experience begins with transparency, respect, and security — values that guide every interaction we share with you.